MUST HAVE SENIOR MANAGEMENT EXPERIENCE IN HOUSEKEEPING  

We are looking for a hands-on Group Assistant Head Housekeeping Manager to oversee and enhance the operational performance, service quality, and strategic development of accommodation services across multiple sites. This leadership role involves driving high standards, supporting on-site teams, ensuring compliance, and collaborating with the Group Housekeeping Manager on projects and refurbishments to deliver excellent guest/resident experiences.

We take pride in delivering exceptional experiences and creating magical memories. Our success is built on the dedication and passion of our employees, and we invite you to join a team committed to excellence beyond the ordinary for both our guests and colleagues.

What exactly you will be doing

The Housekeeping teams across our group play a vital role, and it is essential to support, mentor, and foster their growth. Your responsibilities will include:

•  Ensuring the highest standards of cleanliness are maintained in all guest areas
• Guiding teams to uphold company brand standards of quality and cleanliness consistently.  Monitoring guest feedback to identify trends and opportunities for service improvement.
• To carry out the general office duties
• To ensure all invoices are passed for payment as per company procedure and signed off by Group HK  Support Manager
• To regularly review, discuss and update the Standard Operating Procedures relating to Office Administration
• Assisting the Group Housekeeping Manager in managing the housekeeping budget across the group.
• To assist in ensuring all financial calendar deadlines are met
• To be responsible for all key stocks (Linen, furniture, fabrics, guest supplies, etc.) held by the department, to include the ordering, receiving, checking, entering and issuing of, using the Excel stock control system and to  monitor these key stocks and ‘top up’ as necessary  
• To monitor all movements of linen within the group in accordance with the department’s procedures and update/adjust individual stock sheets following stock takes, loans, and additions/deductions of stock. Carry out Linen stock takes. 
• To carry out the annual stocktaking of new items held by Group Housekeeping for the financial end of year and produce the associated documentation 
• Assist with maintenance checks throughout the company. 
• Maintaining regular communication with the maintenance team to promptly address any maintenance requests or repairs. 
• In-depth knowledge of health and safety standards, with the ability to implement and adhere to all relevant policies and protocols to ensure a safe environment for guests and staff

Does the below sound like you?

You will be friendly and approachable, go the extra mile for our guests, provide highly consistent good service, and lead by example.

Specific requirements include:

• Ability to demonstrate a customer-focused attitude and have a flexible approach towards your duties and responsibilities.
• Demonstrate initiative and self-sufficiency while also being a collaborative team player.   
• Ability to work under pressure and handle multiple tasks simultaneously, maintaining composure and efficiency in a fast-paced environment
• Previous experience of working in a Housekeeping department at a management level.
• Hands on approach…. This is no office job!  
• The ability to drive from one property to another.
• This role can be physically challenging at times and involve reaching, bending and lifting of stock and standing for long periods of time