🌟 Join Us as a Hotel Head Receptionist! 🌟
📍 Location: Guernsey 🇬🇬 - inside the UK Border 🇬🇧 in St Peter Port, a bustling harbour town (shops on your doorstep & just 10 min to the beach!)
🕒 Type: Full-time (shifts & weekends on rota)
🏡 Perk: Live-in accommodation
Who We Are
We’re a vibrant 3* city centre hotel nestled in the lively harbour town—where guests enjoy quick access to trendy shops, cafés, and the seaside just a short stroll away.
We’re on the hunt for a ✨ bold, friendly, and super-organised✨ Head Receptionist to lead our front-of-house team and ensure every guest checks in with a smile! 😃
🎯 Your Day-to-Day (Responsibilities)
-
📞 Master the Switchboard: Answer calls, take & amend reservations, and field guest enquiries
-
🖥️ Booking Boss: Manage our reservations booking system like a pro, upsell packages & special offers. This includes dynamic rate management and restaurant reservations.
-
🤝 Guest Whisperer: Deliver 5-star customer service—anticipate needs, resolve issues, and go above & beyond
-
📝 Admin Ace: Handle check-in/out paperwork, billing, and general office tasks
-
👥 Team Captain: Mentor & motivate reception colleagues, maintain rota, and deputise for management when needed. Support other departments like reservations and manage the online booking engines Apply Below , Expedia, etc.
🎉 What Makes You Shine (Ideal Candidate)
-
⭐ Experience: 2+ years in a hotel reception or front-of-house role (leadership experience a bonus!)
-
🔄 Flexible & Reliable: Happy to work shifts, weekends, and be the friendly face our guests rely on
-
📑 Organised Dynamo: Self-motivated, great at prioritising, and always on top of your to-do list
-
💻 Tech-Savvy: Confident with booking software, MS Office & online reservation platforms
-
📞 Brilliant Communicator: Warm telephone manner and polished email etiquette
-
🗣️ Language Lover: Fluent English is a must; French or German skills will have you top of our list!
🌍 International Applicants Welcome!
-
✈️ Work Permit: 1-year Guernsey work permit included (renewable)
-
🇬🇧 UK Visa: 1-year UK visa included (extendable after Year 1)
-
🌐 Relocation Support: Guidance with your move to the Channel Islands & UK
🎁 What’s in It for You?
-
🏠 Live-In Perk: Comfortable staff accommodation—your commute = 10 steps!
-
🍽️ Staff Meals: Delicious on-shift meals to keep you fuelled
-
💷 Hotel Discount: Friends & family rates across our portfolio
-
📚 Career Growth: Training opportunities & clear path to management roles
-
🎉 Team Vibes: Fun socials, birthday treats, and a supportive “can-do” culture
📨 Ready to make waves with us?
Apply with your CV & a cover letter telling us why you’d rock as our Head Receptionist