JOB PURPOSE
The Hotel Manager will ultimately be responsible for the day to day running of the hotel. This will involve building and empowering a team to meet and exceed rising customer expectations and to put systems into place to ensure we achieve these standards. They will also be responsible for the profitability of the business by monitoring and where possible reducing costs.
KEY RESPONSIBILITIES
Working with the Department Heads and being willing to be hands on at times, to ensure consistent, excellent levels of service, as well as efficient working practices – identifying ways to reduce staffing or to deploy people at more appropriate times.
Be involved in the recruitment of new staff, and ensure induction and training takes place for new members of the team.
Maintaining and increasing customer satisfaction both from hotel residents and restaurant and function guests. This will follow proactively from increased training, personal supervision as well as by swift and decisive reaction to any adverse feedback.
Working particularly with Head Chef to look at gross profit margins, and with other Department Heads to look at the cost of sales, energy reduction, minimising waste to improve overall financial performance as well as reduce the impact on the environment.
Look at ways to drive sales -both food and accommodation with seasonal menus, themed events and “staycations” and work with the Assistant Manager on messaging both internally and through social and other media.
Be the public face of the hotel and ensure the hotel adheres to all aspects of regulation including Health and Safety, Fire Regulations, Food Hygeine as well as the requirements from VisitGuernsey
Liaise with the Operations Director and other General Managers to see where synergies exist and where resources (human and physical) can best be utilised.